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Feature Requests

Under Review

Goals - ability to click through to original Insights

Feature Requests

Set pay rate by individual agent

Feature Requests

Dashboard homepage

Feature Requests

Notification when Goal is off track / on track

Feature Requests

Notification when no Goals are active

Feature Requests

Reports by Brand

Feature Requests

Feature Requests

Reports by Channel

Feature Requests

Notification when Goal is completed

Feature Requests

Clicking graph on Goal Review page takes you to report in Insights

Feature Requests

Percentage of tickets by reason/agent

Feature Requests

Search fields when adding ZD integration

Feature Requests

Deleting Goals at any time

Feature Requests

Set goal to "maintain" certain metric

Feature Requests

Choose color of graphed lines

Feature Requests

Planned

Customizable agent view

Feature Requests

Set goal for macro metrics

Feature Requests

In Progress

Reporting on multiple ticket fields

Feature Requests

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