Feature Requests

Ability to adjust settings to have daily email digest sent by brand

We would love to see an option for this in business hours as well as CX hours. It would help us look at our agents productivity during work rather than the customers experience.

Way to Group associate in terms of team assignment

ability to edit what metrics agents are able to see in Boostopia platform

Ability to save preset data filter that is applied automatically at login

When in goal page, clicking on chart would take you to insights report of that data

Ability to pull in CSAT ratings from Stella Connect

Ability to connect multiple Zendesk instances to the same Boostopia account. Not two separate brands under Enterprise, but two separate brands under separate Zendesk accounts.