We've created a Lab section for our new modules that are still in alpha/beta phase of development!

Your feedback on these modules will be invaluable as we continue to build them out.

Check out Boostopia Tasks and drop feedback here!

Easily give Boostopia access to your Zendesk admins and agents.

Settings>Team Members>Import or click here.

Once added, they will automatically receive a Boostopia welcome email.

You can exclude specific users from your Savings Calculation.

This can helpful when you have a team lead or manager that spends time in tickets (QAing or reviewing) but not actually responding to customers.

Access this feature under Settings>Workspace>Insights

or by clicking here

You can now filter all of your Macro Insights by Channel and Brand!

Generally macros are used on email tickets, so now you can filter down to just those types of tickets!

With this reporting you can now ensure that your agents are using macros, AND you will be able to see the effect of macros on key support metrics!

Check out this video to see how to leverage this new superpower 🦸