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Export Reports
1
·
under review
9
Percentage of tickets by reason/agent
1
·
under review
3
Goals - ability to click through to original Insights
When in goal page, clicking on chart would take you to insights report of that data
1
·
under review
1
Set pay rate by individual agent
2
·
under review
4
Dashboard homepage
dashboard that has summary of top KPIs, areas of growth, agents that need training, etc
1
·
under review
2
Reports by Brand
Being able to graph ticket volume by brand so that brands can be compared
1
·
under review
2
Choose color of graphed lines
Ability to set the color of graphed lines so there would not be two lines of same color on graph
1
·
under review
1
Set goal to "maintain" certain metric
1
·
under review
1
Deleting Goals at any time
1
·
under review
1
Search fields when adding ZD integration
1
·
under review
1
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