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Feature Requests

under review

Percentage of tickets by reason/agent

under review

Goals - ability to click through to original Insights

When in goal page, clicking on chart would take you to insights report of that data

under review

Set pay rate by individual agent

under review

Dashboard homepage

dashboard that has summary of top KPIs, areas of growth, agents that need training, etc

under review

Reports by Brand

Being able to graph ticket volume by brand so that brands can be compared

under review

Choose color of graphed lines

Ability to set the color of graphed lines so there would not be two lines of same color on graph

under review

Set goal to "maintain" certain metric

under review

Deleting Goals at any time

under review

Search fields when adding ZD integration

under review

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